FREQUENTLY ASKED QUESTIONS

GENERAL FAQS

  • To ensure your preferred date, we recommend booking a minimum of one month in advance.

  • Quotes are valid for 48 hours from the time we send it to you. After that, availability is subject to change and can't be guaranteed. So, if you like what you see, don't wait too long to book

  • Yes, a security deposit is required for all rentals.

  • We understand that unexpected circumstances may arise and are dedicated to accommodating your needs as much as possible. To maximize the value of your initial payment, we strongly encourage rescheduling your event to an alternative available date at least 48 hours prior to your event, rather than canceling.

    If you choose to cancel, please note that the retainer fee is non-refundable. This policy accounts for the procurement of supplies, the initiation of decor preparations, and the opportunity cost of reserving your event date.

    For cancellations made within seven (7) days or less before the event, no refunds will be issued for any amounts paid. If the order is canceled more than seven (7) days before the event and paid in full, a 50% refund of the total amount, along with the security deposit, will be issued.

  • A delivery fee is required for all rentals and is determined by the location and distance. Please notify us in advance of any potential setup restrictions, such as stairs, elevators, or lack of parking, so we can plan accordingly.

BOUNCE CASTLE & BALL PIT FAQS

  • The Bouncy Castle and Ball Pit are designed for children aged 4 to 13 years old.

  • To maintain the quality and safety of our bounce houses, the following items are strictly prohibited:

    • Shoes

    • Food and drinks

    • Face paint (including washable types)

    • Confetti, gender reveal dust/powder

    • Pens, markers, crayons, chalk, or paint

    • Slime or other sticky substances

    • Smoke bombs or similar items

    These items can damage the vinyl, causing it to rip, stain, or degrade. Any damage beyond normal wear and tear will result in an additional fee for repair or replacement.

    Please note: We do not set up at events where face paint is present, as it permanently stains our equipment. If face paint is used and stains occur, the client will be responsible for replacement costs.

  • All equipment is cleaned and sanitized after every use and wiped down once more with a disinfectant on site the day of your event. 

  • A clean and dry area is required for us to set up. We will not be able to set up on wet surfaces or dirt. Cement is preferred, but a grassy area is okay. Please be aware that mats and gates do not stay in place well on long or uneven grass.

  • For safety reasons and to protect our equipment, we do not set up outdoors if rain is in the forecast. We recommend having an indoor backup location planned for your event.

    Please note:

    • There is no refund for weather-related cancellations.

    • However, the payment can be applied as credit toward a future booking.

    • This credit is valid for one year from your original event date, and we’ll gladly work with you to reschedule based on our availability.

  • If damage occurs during your rental, notify us immediately.

    Repair fees or replacement costs may apply for issues such as:

    • Rips or tears in the material

    • Damage to the inflatable structure or framework

    • Issues with the blower unit or other equipment

    What’s not a big deal?
    Normal dirt and debris are expected and won’t incur charges.

    What’s considered negligence?
    Damage caused by sharp objects, shoes inside the bounce house, or overloading it with participants.